Quality Employees Leaving

    “A good manager doesn’t try to eliminate
     conflict; he tries to keep it from wasting
     the energies of his people. If you’re the
     boss and your people fight you when they
     think you’re wrong – that’s healthy.”
                        - Robert Townsend

Exit interviews reveal that chronic unresolved conflict acts as a decisive factor in at least 50 % of all such departures. (Dana, Dan, The Dana Measure of Financial Cost of Organizational Conflict, 2001)

“No matter what the cause, turnover has a number of undesirable implications for organizations, including the costs of losing an experienced worker, recruiting and retraining a successor (retraining is estimated to cost 1.5 times the employee's annual salary), the lower productivity of a new worker, and secondary morale effects on managers, peers and subordinates.” (Duxbury & Higgins, Work-Life Conflict in Canada in the New Millenium: A status Report, 2003)

In addition, a team member's commitment to the team and the team mission can decrease if intra-team conflict remains unresolved. ...if unhealthy conflict goes unresolved for too long, team members are likely to leave the company or use valuable time to search for alternatives." (Barnes-Slater, Synthia and Ford, John,[online] MGH Consulting,Measuring Conflict: Both The Hidden Costs and the Benefits of Cofnlict Management Interventions, LawMemo.com, 2005)

Conflict Management Services can help you create a workplace environment where conflict is dealt with early on and constructively so that your valued employees not only want to stay, but are motivated, engaged, and excited about their work.

What CMS Can Do For You

Conflict management services. Transforming conflict to create and innovate